Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the services (“Services”) provided by Scoop Smart (“we”, “us”, or “our”), a dog waste removal business located in the United Kingdom. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Services Offered

Scoop Smart provides professional dog waste removal services for residential properties, including:

• One-Off Cleanings
• Weekly Visits
• Custom Schedules

We strive to maintain high standards of reliability and hygiene in all our Services.

3. Subscription and Payment

• Subscription Plans:

  • Our subscription plans provide regular garden cleaning services. Payments are processed automatically at the beginning of each billing cycle.
  • Subscriptions may be reactivated at any point by contacting us or logging into your account.

• Cancellation of Subscription:

  • You may cancel your subscription at any time. Upon cancellation, we will continue to provide the Service until the end of the current billing period, after which no further charges will be made.

• Cancellation Policy:

  • Cancellations made within 48 hours of the scheduled Service will incur the full charge for that visit.
  • Cancellations made more than 48 hours in advance will receive a credit to your account, which may be redeemed on future cleans.
  • If we are unable to access the property due to locked gates, aggressive pets, or other obstructions, the full charge will be applied for that visit.

• One-Off Cleanings:

  • Payment for one-off cleanings is due at the time of booking.

4. Changes to Service Schedule

While we make every effort to arrive on the scheduled day and time, unforeseen circumstances such as weather conditions, traffic delays, or operational issues may require us to alter the day or time of the Service.

• Notification:
  • In the event of a schedule change, we will notify you as soon as possible using the contact details provided.
  • We will endeavour to reschedule your Service at the next available opportunity. However, this may not always be possible.

5. Service Limitations and Exceptions

• While we strive to provide thorough cleaning, there may be limitations due to weather conditions, ground cover (e.g., snow, leaves), or other environmental factors that make waste collection difficult or incomplete.
• Scoop Smart is not responsible for waste that is not visible or accessible due to these circumstances.

6. Access to Property

• It is your responsibility to ensure we have access to the area requiring cleaning.
• If we are unable to access the property due to locked gates, aggressive pets, or other obstructions, the visit will be marked as incomplete, and the full charge will be applied.
• All pets, including dogs that are not friendly or are nervous, must be securely contained during our visit to ensure the safety of our staff.

7. Waste Disposal

• Scoop Smart collects and disposes of dog waste by placing it in the customer’s designated bin.
• Once the waste is placed in the designated bin, the responsibility for its safe disposal rests solely with the customer.

8. Safety and Hygiene

• We utilise professional equipment and environmentally responsible methods to maintain safety and hygiene standards.
• While we strive to remove all visible waste, there may be instances where complete removal is not possible, such as when excessive leaves or debris are present.

9. Photographic Evidence

• We will make reasonable efforts to take photographic evidence upon completion of the Service and after securing the property.
• However, due to unforeseen circumstances, photographic evidence may not always be possible.

10. Communication

• We aim to send a text message prior to each visit to notify you of our arrival time.
• However, there may be occasions when this is not possible due to operational constraints.

11. Promotions and Offers

• Scoop Smart may offer promotional campaigns, such as “Recommend a Friend” discounts or other special offers.
• All promotions are subject to specific terms and conditions, which will be provided at the time of the offer.
• We reserve the right to modify or discontinue promotions without prior notice.

12. Complaints Procedure

• We are committed to delivering high-quality Services. If you are dissatisfied with our Service, please contact us within 24 hours of the visit.
• Complaints can be submitted via email or phone. We will investigate the issue and aim to resolve it promptly.

13. Privacy and Data Protection

• We are committed to protecting your privacy and handling your personal data responsibly.
• All personal information collected is used solely for the purpose of providing our Services and will not be shared with third parties without your consent.
• For more information, please review our Privacy Policy [link to Privacy Policy].

14. Liability and Disclaimer

• Scoop Smart endeavours to provide a thorough and professional cleaning service. However, we are not liable for any damages or injuries resulting from pre-existing conditions in the garden, including but not limited to broken fences, hazardous debris, or uneven ground.
• Scoop Smart is not liable for any indirect, incidental, or consequential damages arising from the use of our Services.

15. Indemnification

• You agree to indemnify and hold harmless Scoop Smart, its employees, and agents from any claims, damages, or expenses (including legal fees) arising out of or related to your use of the Services, violation of these Terms, or breach of any applicable laws or regulations.

16. Force Majeure

• Scoop Smart shall not be liable for any failure to perform its obligations under these Terms if such failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, or governmental actions.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to Terms and Conditions

We reserve the right to amend these Terms at any time. Changes will take effect immediately upon posting on our website. We encourage customers to review the Terms regularly to stay informed of updates.

19. Entire Agreement

These Terms constitute the entire agreement between you and Scoop Smart regarding the use of our Services and supersede all prior agreements and understandings, whether written or oral.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Waiver

The failure of Scoop Smart to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

22. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Phone:
• Email:
• Address:

23. Acceptance of Terms

By booking or using our dog waste removal Services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our Services.