1. Introduction

At Scoop Smart (“we”, “us”, or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our dog waste removal services (“Services”) or visit our website.

By using our Services or accessing our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

• Personal Identification Information:

  • Name
  • Address
  • Email Address
  • Phone Number

• Payment Information:

  • Credit/Debit card details (processed securely via a third-party payment provider)
  • Billing address

• Usage Data:

  • Information about how you use our website and Services, including cookies, IP addresses, browser type, and browsing behaviour.

• Communication Data:

  • Details of any communications you have with us, including email correspondence, phone calls, or messages via our website.

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from You: When you:

  • Register for our Services
  • Book a cleaning or request a quote
  • Communicate with us via email, phone, or social media
  • Subscribe to our newsletter
  • Complete forms on our website

• Automatically: When you:

  • Visit our website (through cookies and tracking technologies)
  • Interact with our social media channels

4. How We Use Your Information

We use your personal information for the following purposes:

• To Provide and Manage Our Services:

  • To process bookings and payments
  • To communicate with you regarding your account, bookings, or any issues related to our Services
  • To manage customer relationships and provide customer support

• To Improve Our Services and Website:

  • To monitor and analyse usage and trends to enhance user experience
  • To develop new features, products, and services

• Marketing and Communications:

  • To send promotional offers, newsletters, and updates (you can opt-out at any time)
  • To notify you of changes to our Services or policies

• Legal and Regulatory Requirements:

  • To comply with legal obligations and protect our rights and property

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:

• Service Providers:

  • Third-party companies who assist us in providing our Services (e.g., payment processors, IT support, email marketing platforms).
  • These providers are contractually obligated to keep your information secure and use it only for the purpose of providing the requested services.

• Legal Compliance and Protection:

  • To comply with legal obligations or respond to lawful requests by public authorities.
  • To protect and defend our rights or property, or the safety of our customers or others.

6. Data Security

We take reasonable measures to protect your personal information, including:

• Secure Storage: Data is stored on secure servers protected by firewalls and encryption.
• Access Control: Only authorised personnel have access to personal data.
• Payment Security: Payment information is processed securely through third-party payment processors using encryption and secure protocols.

While we strive to protect your personal information, we cannot guarantee the security of any data transmitted over the internet. Any transmission is at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

• Customer Data: Retained for the duration of your account and for a reasonable period thereafter for record-keeping purposes.
• Marketing Data: Retained until you opt out of receiving marketing communications.

8. Your Rights and Choices

Under data protection laws in the UK, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your personal data.
• Erasure: Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Restriction: Request a restriction on the processing of your personal data under certain circumstances.
• Data Portability: Request a copy of your personal data in a structured, commonly used format.
• Object: Object to the processing of your personal data for direct marketing purposes.
• Withdraw Consent: Where consent is the basis for processing, you can withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect information about website usage.

• Types of Cookies Used:
  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: To analyse website traffic and improve user experience.
  • Marketing Cookies: To provide personalised advertising and promotional content.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child without parental consent, we will delete that information promptly.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for updates.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

• Phone:
• Email:
• Address:

15. Acceptance of This Privacy Policy

By using our Services or accessing our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.